Monitoring, administration, patching, support — SLA-backed. For servers, databases, virtualization and cloud workloads.
What's Included
Proactive monitoring of infrastructure, applications and services around the clock
Incident response per SLA, escalation and communication
Scheduled updates for servers, systems and software
Database administration and monitoring: SQL Server, Oracle, PostgreSQL
VMware, Hyper-V administration, resource and workload management
Cloud resource management, cost optimization, scaling
Environment health reports, incidents, trends and recommendations
Controlled change management with approval and documentation
Service Models
| Model | What's Included | Best For |
|---|---|---|
| Basic Monitoring | Monitoring + alerts + monthly report | Internal IT team that needs visibility |
| Standard Support | + incident response + patching + database | Companies without 24/7 IT staff |
| Full Managed | + proactive administration + optimization | Full IT operations outsourcing |
| Enterprise Managed | + dedicated engineer + architectural advisory | Large or complex environments |
SLA Approach
We don't promise "as quickly as possible". We commit to specific numbers in the contract and deliver on them.
Time from alert to first engineer response
Time from incident to full resolution
Guaranteed environment availability level
Clear escalation path for critical situations
Tell us about your environment — we'll propose a support model and specific SLA numbers.