Cloud infrastructure requires constant attention: monitoring, updates, optimization, incident response. Managed Cloud Services is a model where an external team manages your infrastructure.
What managed services include
24/7 monitoring, incident response (SLA), patch management, backup management, FinOps reports, architectural consultations.
Managed vs in-house
In-house engineer — $3000–6000/mo. For 24/7 coverage, 3 specialists needed = $9000–18000. Managed services — $1500–5000/mo with a team of diverse expertise.
How SL Global Service solves this
SGS offers three tiers: Basic (monitoring + alerts), Standard (+ incidents + backup), Premium (full management + FinOps + dedicated engineer). NOC runs 24/7 on Prometheus + Grafana and Azure Monitor with PagerDuty. Response time — from 15 minutes.
Managed services mean delegating routine, not giving up control.
“An in-house cloud engineer costs $4000–6000/month. Managed services cover monitoring, support, and optimization for less — with guaranteed SLA.”
Yurii Syvytskyi, member of the Supervisory Board, Intecracy Group