Voice, video, chats —
one platform
IP telephony, video conferencing, contact center, CRM integration — we unify all communication channels into a single solution.
Implementation context
Communications integrated into work
We connect calling, video, contact centre and interaction channels into a clear way for teams and customers to communicate.
- 01
IP telephony, video collaboration and meeting rooms
- 02
Contact centre and CRM or corporate-system integration
- 03
Scenario testing, training and launch support
What is included
UC components
IP telephony
Cloud or on-premise PBX: internal extensions, call routing, call recording, IVR menus.
Video conferencing
Cisco Webex, Microsoft Teams, Zoom Rooms — meeting room setup and equipment configuration.
Contact center
Omnichannel contact center: voice, email, chat, messengers — with analytics and SLA control.
Business system integration
We connect telephony with CRM, ERP, help-desk — automatic caller ID, click-to-call.
Process
How we implement
We work in clear stages: align on context and risk first, then implement changes and verify the result in operation.
Communications audit
We analyze current channels, equipment, SIP trunks, connection quality and requirements.
Solution design
We choose platform, plan numbering, routing, integrations — everything before launch.
Deployment & testing
We install equipment, configure software, test connection quality in all directions.
Training & launch
We train staff, hand over documentation, provide support during the first weeks of operation.
Who it is for
When you need UC
Outdated PBX
Analog PBX cannot cope, no scalability, high cost of long-distance calls.
Multiple offices
Need a unified phone network between offices with internal numbering and free calls.
Contact center
Need a professional contact center with queues, IVR, call recording and analytics.
Technologies