IP telephony, video conferencing, contact center, CRM integration — we unify all communication channels into a single solution.
What is included
Cloud or on-premise PBX: internal extensions, call routing, call recording, IVR menus.
Cisco Webex, Microsoft Teams, Zoom Rooms — meeting room setup and equipment configuration.
Omnichannel contact center: voice, email, chat, messengers — with analytics and SLA control.
We connect telephony with CRM, ERP, help-desk — automatic caller ID, click-to-call.
Process
We analyze current channels, equipment, SIP trunks, connection quality and requirements.
We choose platform, plan numbering, routing, integrations — everything before launch.
We install equipment, configure software, test connection quality in all directions.
We train staff, hand over documentation, provide support during the first weeks of operation.
Who it is for
Analog PBX cannot cope, no scalability, high cost of long-distance calls.
Need a unified phone network between offices with internal numbering and free calls.
Need a professional contact center with queues, IVR, call recording and analytics.
Technologies
